If you aren’t a Spanish speaker, I’ll translate: the title of this blog says “Texas811 – we speak your language!”
Within this decade, Hispanics are projected to eclipse non-Hispanic whites as the largest race or ethnic group in Texas.
According to the U.S. Department of Labor, Bureau of Labor Statistics:
Nationwide, 10 percent of total construction managers are Hispanic.
15% of first line supervisors of construction trades are Hispanic.
44% of construction laborers are Hispanic.
16% of construction equipment operators are Hispanic.
According to the Texas Railroad Commission, there were over 9,000 underground “incidents” in our state last year – lines broken, cables cut, gas leaked, oil spilled – all from people hitting buried lines – many of which could have been prevented with a call to 811.
But what happens when the person making the call only speaks Spanish, or limited English?
This is why Texas811 is leading the way forward with our Hispanic Initiative – providing bilingual support AND education about 811 in the state of Texas. In fact, we’ve been taking Spanish calls for over 30 years.
What are we doing?
46 Bilingual Agents in house
In house training in Spanish for Bilingual Agents
Bilingual Damage Prevention Manager
Quality evaluation of Bilingual Calls in Spanish
Coaching in Spanish for Bilingual Agents
Website Information in Spanish
Promotional and Training Materials in Spanish
Outreach to Spanish Communities
Like everything we’ve done for the past 30 years that’s made us the world’s largest (and non-profit) one call center with over 1,400 members, Texas811 is taking the Hispanic Initiative very seriously.
Tejas Ocho-Uno-Uno: İHablamos tu idioma!